Cancellation policy

Subscription & Cancellation Policy

Last updated: 10 September 2026

This policy applies to recurring subscription purchases made through NUVORA.

Automatic renewal

When you purchase Lymph Flow as a subscription, you authorise NUVORA to charge your selected payment method automatically at the price and delivery frequency displayed at checkout.

Your subscription will continue to renew until you cancel it. There is no cancellation fee or minimum subscription period unless a different commitment is clearly stated before purchase.

Managing or cancelling your subscription

You can manage or cancel your subscription through the subscription-management portal connected to your NUVORA customer account.

You can also request cancellation by emailing support@nuvora.life.

Cancellation requests must be completed or received at least 24 hours before your next scheduled renewal to prevent that renewal from being processed.

Cancelling your subscription stops future renewals. It does not automatically cancel or refund an order that has already been processed.

Orders already processed

If a renewal order has already been processed before your cancellation takes effect, we might be unable to stop or modify it.

Any return or refund request for an order that has already been processed will be handled under our Refund Policy and your applicable statutory rights.

Cancelling an individual order or returning a product does not automatically cancel your subscription. You must cancel the subscription separately through your subscription-management portal or by contacting us.

60-day money-back guarantee

NUVORA’s 60-day money-back guarantee applies to your first Lymph Flow subscription order only.

To request a refund under this guarantee, contact support@nuvora.life within 60 days of receiving your first subscription order.

Renewal orders do not receive a new or separate 60-day guarantee. They remain subject to our Refund Policy and your statutory consumer rights.

Changes to your subscription

To request a change to your subscription or delivery information, contact support@nuvora.life at least 24 hours before your next scheduled renewal.

We cannot guarantee that changes requested after an order has started processing will apply to that order.

Pricing or frequency changes

If we make a material change to your subscription price or billing frequency, we will notify you before the change applies to a future renewal. You may cancel your subscription before the updated terms take effect.

Failed payments

If a subscription payment fails, the payment might be retried in accordance with the payment and subscription systems used by NUVORA. Your subscription may be paused or cancelled if payment cannot be collected.

Statutory rights

This policy does not limit or exclude any rights you have under applicable UK consumer law, including rights relating to faulty, damaged, misdescribed or qualifying distance-sale goods.

Where a statutory cancellation right applies, returning an order is separate from cancelling future subscription renewals.

Contact us

For subscription questions, changes or cancellation requests, contact:

Email: support@nuvora.life