Shipping Policy

Last updated: September 10, 2026

This Shipping Policy explains how orders placed through NUVORA are processed, shipped, tracked, and delivered.

NUVORA is a trading name operated by JOUADA LTD.

1. Where We Ship

We currently ship throughout the United Kingdom.

Available delivery destinations are determined by the shipping address entered at checkout. We may add additional countries or regions in the future. When additional destinations become available, they will appear as selectable options during checkout.

We reserve the right to restrict delivery to certain locations where shipping is unavailable, prohibited, or subject to operational or regulatory limitations.

2. Shipping Costs

We offer free standard shipping on all orders within the United Kingdom.

There is no minimum order value required to qualify for free standard shipping.

If we introduce additional delivery methods or expand into other countries, any applicable shipping costs will be clearly displayed at checkout before payment.

3. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Business days are Monday to Friday, excluding public and bank holidays.

Orders placed during weekends, bank holidays, promotional periods, or periods of unusually high demand may begin processing on the next available business day.

Processing time refers to the time required to confirm, prepare, and dispatch an order. It does not include the delivery time after dispatch.

4. Estimated Delivery Time

Once an order has been dispatched, standard delivery within the United Kingdom typically takes 3–5 business days.

The usual estimated timeframe is therefore:

• Processing: 1–2 business days

• Delivery after dispatch: 3–5 business days

• Typical total timeframe: 4–7 business days

Delivery times are estimates rather than guaranteed delivery dates. Delays may occasionally occur due to carrier disruption, severe weather, public holidays, unusually high order volumes, customs procedures, incorrect delivery information, or other circumstances outside our reasonable control.

Nothing in this policy limits any mandatory delivery rights available to you under applicable consumer law.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping-confirmation email containing your tracking information, where tracking is available.

Tracking information may require some time to update after the carrier receives the parcel.

If you have not received a shipping-confirmation email after the normal processing period, please:

1. Check your spam or junk-email folder.

2. Confirm that the email address entered with your order is correct.

3. Contact us at support@nuvora.life with your name and order number.

6. Delivery Information and Address Changes

You are responsible for providing a complete and accurate delivery address when placing your order.

Please review the following information carefully before completing checkout:

• Recipient’s full name

• Street address and building number

• Apartment, unit, or suite number, where applicable

• City

• Postcode

• Country

• Contact email and telephone number

If you need to correct or change your delivery address, contact us at support@nuvora.life as soon as possible.

We will try to make the requested change, but we cannot guarantee that an address can be changed after the order has entered processing or been dispatched.

If an order is returned because the address supplied was incorrect, incomplete, inaccessible, or refused by the recipient, additional delivery charges may apply before the order can be sent again. This does not apply where the delivery problem was caused by an error made by us or our delivery provider.

7. Delayed Orders

Carrier delays can occasionally occur after dispatch.

If your tracking information has not updated for several business days or your order has not arrived within the expected delivery window, contact us at support@nuvora.life with your order number.

We will review the tracking information and, where appropriate, contact the carrier or delivery provider to investigate.

Please understand that investigations conducted by delivery providers may require additional time. We will keep you informed of any material updates available to us.

8. Lost Orders

An order will not automatically be considered lost solely because it arrives later than the estimated delivery window.

If tracking has stopped updating or the parcel has not arrived within a reasonable period, contact us so that we can investigate with the delivery provider.

Where an order is confirmed as lost before being delivered to you or a person identified by you to receive it, we will provide an appropriate remedy in accordance with applicable law and our policies.

9. Orders Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please:

1. Check the delivery location and any safe place shown in the tracking information.

2. Check with other members of your household, neighbours, reception, or building management.

3. Confirm that the delivery address on your order is correct.

4. Contact the delivery provider where appropriate.

5. Contact us at support@nuvora.life if the parcel still cannot be located.

Please notify us as soon as reasonably possible so that we can investigate while the delivery information remains available.

We may request confirmation of the delivery address or other reasonable information needed to investigate the delivery.

10. Damaged Parcels or Incorrect Items

Please inspect your order after delivery.

If your parcel arrives damaged, an item is missing, or you receive the wrong product, contact us as soon as possible at support@nuvora.life.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the parcel, shipping label, packaging, and affected product where possible

Photographs help us investigate the issue with the fulfilment or delivery provider. Failure to provide photographs does not automatically remove any mandatory rights you may have under applicable law.

Please do not dispose of the product or packaging until we have reviewed your request, unless keeping it would be unsafe.

11. Multiple Shipments

In some circumstances, products from the same order may be dispatched separately.

If this happens, you may receive more than one parcel and more than one tracking number. You will not be charged additional standard shipping fees because an order is divided into multiple shipments.

12. Subscription Orders

Recurring subscription orders are processed and shipped using the same general timeframes described in this policy.

Your subscription order will be sent to the delivery address associated with your subscription at the time the renewal is processed.

You are responsible for updating your delivery address before an upcoming subscription order is processed. Changes made after processing has begun might not apply to that shipment.

For information about managing or cancelling a subscription, please review our Subscription and Cancellation Policy.

13. International Shipping

We currently ship only within the United Kingdom.

If international shipping becomes available, the eligible destinations, delivery methods, estimated timeframes, and shipping charges will be displayed at checkout.

International orders may be subject to import duties, taxes, customs charges, or local handling fees. Where applicable, responsibility for these charges will be explained during checkout or in an updated version of this Shipping Policy before international orders are accepted.

14. Returns and Refunds

This Shipping Policy does not replace our Refund Policy.

For information about cancellations, returns, refunds, damaged products, and our 60-day money-back guarantee, please review our Refund Policy.

15. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes to our delivery destinations, providers, prices, processing times, or legal obligations.

The revised policy will be published on this page with an updated Last updated date.

Changes will not reduce any mandatory rights that applied to an order when it was placed.

16. Contact Us

If you have questions about shipping, tracking, or delivery, contact us at:

JOUADA LTD
Trading as NUVORA
128 City Road
London EC1V 2NX
United Kingdom
Email: support@nuvora.life