Frequently Asked Questions

We currently deliver throughout the United Kingdom.

Yes. Standard UK shipping is free on every order, with no minimum spend.

Orders are normally processed within 1–2 business days. After dispatch, standard UK delivery usually takes 3–5 business days, making the typical total timeframe 4–7 business days.

Business days exclude weekends and bank holidays. Delivery times are estimates and may occasionally be affected by carrier delays. See our Shipping Policy for full details.

We’ll email your tracking number as soon as your order is dispatched, where tracking is available. Visit our Track My Order page, enter the number and select Track Order to view the latest updates through 17TRACK.

If you cannot find your tracking number, check your spam or junk folder. You can also use the Rather Have Us Do It? form on the same page with your order number and checkout email address, and our support team will locate the shipment for you.

Tracking may take a little time to update after the carrier first receives your parcel.

Contact us as soon as possible with your order number and the correct address. We’ll do our best to update it, but changes cannot be guaranteed once an order has entered processing or been dispatched.

Lymph Flow is a food supplement designed to complement your everyday wellness routine. It is not a medicine and is not intended to diagnose, treat, cure or prevent any disease.

Follow the directions on the product label and do not exceed the stated recommended daily amount. Food supplements should not replace a varied, balanced diet and healthy lifestyle.

Individual experiences vary, so we cannot promise a specific result or timeframe. Use the product consistently as directed and consider your overall diet and lifestyle.

We work with manufacturing partners that use quality-control procedures intended to support product consistency and quality. Please review the product label for the current ingredients, allergen information and directions before use.

Seek advice from a qualified healthcare professional before use if you are pregnant or breastfeeding, take medication, have a medical condition, are under 18, or are unsure whether the product is suitable for you. Stop use and seek advice if you experience an adverse reaction.

When you choose a subscription, your order renews automatically at the price and delivery frequency shown before checkout. The saved payment method is charged for each renewal until you cancel.

For the complete terms, read our Subscription Policy.

Visit our Manage My Subscription page. Use the same email address linked to your subscription to sign in, then you can skip or pause a delivery, change the frequency, update eligible details or cancel.

Make changes before your next renewal is processed. If you need help, the same page includes a support request form.

Eligible Lymph Flow purchases are covered by our 60-day money-back guarantee. Eligibility, time limits and the steps for making a request are explained in our Return and Refund Policy.

Please contact us as soon as possible. Include your order number, a short description and clear photos of the parcel, shipping label, packaging and affected item where possible so we can investigate quickly.

Yes. Our store is hosted by Shopify, and payments are processed through secure payment services. NUVORA does not directly store your complete payment-card details.

Use our Contact page or email support@nuvora.life. We typically respond within one business day, Monday to Friday.

If your question concerns an existing order, include the order number and email address used at checkout. You do not need an order number for general or pre-purchase questions.